Last updated: 14/08/2026

All in one Pot is committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Search Hub.

3.1 Information We Collect

• Account information: name, email address, phone number, password (encrypted)
• Profile information: profile photo, location, business details (for sellers)
• Listing data: photos, descriptions, prices, and location of items posted
• Communication data: messages sent through in-app chat
• Technical data: IP address, device type, browser, and usage analytics
• Payment information: where applicable, processed securely through our third-party payment providers — we do not store full card details on our servers

3.2 How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate listings, search, and buyer-seller communication
• Send transactional notifications (e.g. new messages, offers) and, where you've opted in, marketing communications
• Improve platform performance and user experience
• Detect and prevent fraud, abuse, and policy violations
• Comply with legal obligations under South African law

3.3 Legal Basis for Processing (POPIA)

We process your personal information based on:

• Your consent (e.g. account creation, marketing opt-in)
• Performance of a contract (providing the Platform's services)
• Legitimate business interests (fraud prevention, service improvement)
• Compliance with legal obligations

3.4 Sharing Your Information

We do not sell your personal information. We may share it with:

• Other users, where necessary to complete a listing interaction (e.g. your name/location shown on a listing)
• Service providers (hosting, payment processing, SMS/push notification providers) under confidentiality obligations
• Law enforcement or regulators, where required by law

3.5 Data Security

We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse, in line with POPIA requirements.

3.6 Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Object to processing of your personal information for direct marketing
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise these rights, contact us at [contact email].

3.7 Data Retention

We retain your personal information for as long as your account is active, or as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

3.8 Cookies

We use cookies and similar technologies to improve site functionality and analyse usage. You can control cookie preferences through your browser settings.

3.9 Children's Privacy

Search Hub is not intended for use by individuals under 18. We do not knowingly collect personal information from minors.

3.10 Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via the Platform or email.

3.11 Contact / Information Officer

For privacy-related queries, contact our Information Officer at info@.search-hub.online